At Matiere De Desirs, we are committed to delivering premium fashion with a seamless and reliable shipping experience. Our goal is to ensure that every order reaches our customers safely, quickly, and in perfect condition. This Shipping Policy outlines the processes, timelines, and important details regarding how orders are prepared, shipped, and delivered.
Order Processing
Once an order is successfully placed on the Matiere De Desirs website, our team begins preparing it for shipment. Orders are typically processed within 1–3 business days. During this time, we confirm payment, verify order details, and carefully package the items to ensure they are protected during transit.
Orders placed on weekends or public holidays will begin processing on the next business day. While we strive to process every order as quickly as possible, high demand periods such as seasonal sales, promotions, or holidays may cause slight delays.
Customers will receive a confirmation email immediately after placing an order. Once the order has been shipped, a shipping confirmation email with tracking information will be sent so customers can monitor their delivery progress.
Shipping Destinations
Matiere De Desirs proudly offers domestic and international shipping to bring our premium clothing collections to customers around the world. Whether you are ordering from within the country or internationally, we work with trusted shipping carriers to ensure dependable and efficient delivery.
Shipping availability may vary depending on the destination. If a location is currently not supported, customers will be notified during the checkout process.
Estimated Delivery Times
Delivery times depend on the shipping method selected and the destination of the package. Below are general estimated delivery timelines:
- Standard Domestic Shipping: 5–7 business days
- Express Domestic Shipping: 2–4 business days
- International Shipping: 7–14 business days
Please note that these timelines are estimates and may vary depending on customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on several factors, including the shipping destination, order size, and shipping method chosen. Customers will be able to view the exact shipping cost before completing their purchase.
From time to time, Matiere De Desirs may offer free shipping promotions for orders above a certain amount. These offers will be clearly displayed on the website when available.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to track the status of your package in real time through the shipping carrier’s website.
Tracking updates may take up to 24–48 hours to appear after the shipping confirmation is sent. If you experience any issues with tracking your order, our customer support team is always available to assist.
International Duties and Taxes
For international shipments, additional customs duties, import taxes, or local fees may apply depending on the destination country. These charges are determined by the local customs authority and are the responsibility of the customer.
Matiere De Desirs does not control these fees and cannot predict their amount. Customers are encouraged to check with their local customs office for more information regarding potential charges.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete addresses may cause delivery delays or returned shipments.
If you realize that an address was entered incorrectly, please contact our support team as soon as possible. If the order has not yet been shipped, we will do our best to update the information. However, once an order has been dispatched, changes may no longer be possible.
Lost or Delayed Shipments
While Matiere De Desirs partners with reliable shipping carriers, delays may occasionally occur due to factors beyond our control such as weather disruptions, customs processing, or carrier logistics.
If your package appears to be lost or significantly delayed, please contact our support team with your order number and tracking details. We will work with the shipping carrier to investigate the issue and help resolve the situation as quickly as possible.
Damaged Packages
Every order is carefully packaged to prevent damage during shipping. However, if a package arrives damaged, customers should contact us immediately.
Please provide:
- Your order number
- Photos of the damaged packaging and product
- A brief description of the issue
Our team will review the case and assist with a replacement or appropriate resolution.
Multiple Shipments
In some cases, an order containing multiple items may be shipped in separate packages. This may occur when items are stored in different warehouses or when certain products require additional handling.
If your order is split into multiple shipments, you will receive separate tracking numbers for each package.
Shipping Policy Updates
Matiere De Desirs reserves the right to update or modify this Shipping Policy at any time to reflect improvements in our shipping services or operational changes. Customers are encouraged to review this page periodically to stay informed about the latest shipping information.
Customer Support
Customer satisfaction is very important to us. If you have any questions about shipping, delivery times, or tracking your order, our support team is always ready to help.
By placing an order with Matiere De Desirs, customers agree to the terms outlined in this Shipping Policy. Our mission is to provide a smooth shopping experience from checkout to delivery, ensuring every order arrives with the quality and care our brand represents.